Got Disconnected and can't use my main character

[Kusanagi Shiro]

I got disconnected/game completely crashed after trying to go into Kyoto portal. After I tried to go back to my main character, but when it gets to the end of Loading it stops, but you still hear the music for about another 5 or 6 seconds, and then the game crashes again. Is there any way for you guys to fix this or does anyone know of a solution?

[Hinagiku Katsura]

maybe there is something that your character is stuck in glitch something like that i'm not sure but try to submit some ticket to the cyberstep