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character cant login

PostPosted: 27 May 2015, 00:51
by Tillika
ever since the seki event my character Puruneko cannot login. i have uninstalled the game and reinstalled it, but to no avail. if worse case scenario i cant ever login to my character can i have all my onigiri coins i have purchased and or used on Puruneko. i know its a lot to ask but i really cant login to her and she is my highest lvl 90 close to 91. i have no idea what to do here but if i have to i will delete her after issues are discussed. i love to play onigiri, i love meeting people on onigiri, i just love the game period. if i cannot login to her ploease let me kno i will delete her.but i know this may sound a liltte rude but, i want either want my coins back i have spent on Puruneko my main or, some kind of thing to at least have a great start on my new character. plz help me. i really dont wanna try to go to a lvl 90 again. it was way to much work in the 1st place. fun but alot of work and time.

Re: character cant login

PostPosted: 27 May 2015, 02:27
by Takoyaki
Hello, Tillika.
Do you have a screenshot of the particular error message you receive when experiencing the issue?
There is a chance that your download was corrupted.
Click on this http://onigiri.cyberstep.com/nolayout/r ... nload.html to download a .zip package which includes the full client.

Re: character cant login

PostPosted: 27 May 2015, 08:40
by Nanatsu-chan
It'a the same for me. But game create a log.
So I contact support game and wait answer.

Re: character cant login

PostPosted: 27 May 2015, 09:51
by SupremeTentacle
Did both of you crash in Sekigahara?

Re: character cant login

PostPosted: 27 May 2015, 10:16
by Nanatsu-chan
yes for me, it' s in Sekigahara

Re: character cant login

PostPosted: 27 May 2015, 12:49
by SupremeTentacle
This happened before too; Cheeseburger fixed it with an emergency maint somehow last time.

It's something about a monster getting stuck underground, so I think we'll need the GM team to do the same thing again this time around.

Re: character cant login

PostPosted: 27 May 2015, 20:16
by Takoyaki
We are currently running a brief maintenance period to resolve this problem. Please try
logging in again with that character after 8PM PDT. If you are still unable to log in
after that time, let us know and we will assist you further.

Re: character cant login

PostPosted: 29 May 2015, 09:03
by Tillika
Puruneko is able to login again

Re: character cant login

PostPosted: 31 May 2015, 22:18
by Takoyaki
Tillika wrote:Puruneko is able to login again

Wonderful! :D