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PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 05 Jun 2015, 03:03
by xSaiko
Hi, i recently tried to purchase Oc Coins for onigiri, But when i put in all my Billing Info and tried paying it saying "Your card is invalid" Or When i tried again it said "Your not allowed to use this sort of payment" Everything was right & I was paying with my debit visa... I have bought some Oc coins before. So, when i checked the website it said (Please read carefully)

"Some Onigiri Coin purchases and account information changes may have been affected as a result of the instability.
We will send the Onigiri Coin from any impacted transactions as soon as possible."

SO WHAT I NEED HELP IS.. Since i tried it more than once. Will i get charged more... I tried it like 5 times.
And I am really scared that i will get charged A LOT of money.. Please help me... i'd rather terminate my purchase and wait for the site to be fixed & then buy.. I am really scared.

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 05 Jun 2015, 04:13
by Firon
It's probably good to ask here, but just in case, try sending one of these too. Hope it works out :)

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 05 Jun 2015, 04:53
by xSaiko
I just send one already thanks ! & If anyone else knows something please let me know !!

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 05 Jun 2015, 09:48
by Miyako Tachibana
xSaiko wrote:I just send one already thanks ! & If anyone else knows something please let me know !!


Some Onigiri Coin purchases and account information changes may have been affected as a result of the instability.
We will send the Onigiri Coin from any impacted transactions as soon as possible.

We are sorry for any inconvenience this may have caused.


If I recall, that time was when the website was having some issues with page loading. I am pretty sure you should be fine with making a transaction.

Perhaps can you try doing Credit, not Debit?

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 05 Jun 2015, 13:33
by xSaiko
"We will send the Onigiri Coin from any impacted transactions as soon as possible."

Does that mean It will still waste all my money.... ????

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 05 Jun 2015, 21:51
by Miyako Tachibana
Miyako Tachibana wrote:
xSaiko wrote:I just send one already thanks ! & If anyone else knows something please let me know !!


Some Onigiri Coin purchases and account information changes may have been affected as a result of the instability.
We will send the Onigiri Coin from any impacted transactions as soon as possible.

We are sorry for any inconvenience this may have caused.


If I recall, that time was when the website was having some issues with page loading. I am pretty sure you should be fine with making a transaction.

Perhaps can you try doing Credit, not Debit?


When I say this, I believe that the only time when transactions were impacted was DURING the actual website issues. Right now, I'm pretty sure you can get OC right off the bat.

Which means, you should be fine. If you already contacted Cyberstep via support ticket, you should be answered rather soon.

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

PostPosted: 07 Jun 2015, 21:41
by Takoyaki
We are sorry for the inconvenience. You should receive a mail from the support team soon.