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Cyberstep Attention plz

PostPosted: 14 Jun 2015, 13:18
by Tillika
i am very frustrated i just bought 200 OC on the game but i did not receive. idk what to do but i hope you can deliver the OC that i just bought.i tried logging off and back in nothing and it did say my order was accepted. im using a dollar store gift card. i want my OC plz

Re: Cyberstep Attention plz

PostPosted: 14 Jun 2015, 16:16
by SupremeTentacle
1. Helpdesk this.
2. When did it happen? Some payment methods can result in up to 30 minutes of delay (at least with my experience)

Re: Cyberstep Attention plz

PostPosted: 14 Jun 2015, 19:22
by Takoyaki
Tillika wrote:i am very frustrated i just bought 200 OC on the game but i did not receive. idk what to do but i hope you can deliver the OC that i just bought.i tried logging off and back in nothing and it did say my order was accepted. im using a dollar store gift card. i want my OC plz

Please send a message to the Management Team directly here:
https://www.cyberstep.com/help/mailform
also, please provide any proof of your purchase so we could confirm the situation.

Re: Cyberstep Attention plz

PostPosted: 15 Jun 2015, 00:09
by Tillika
ok i gave the certified purchase number hope its proof enough and i also explained what and how this mess happened

Re: Cyberstep Attention plz

PostPosted: 15 Jun 2015, 10:34
by Tillika
Coins finally came at 2 this morning

Re: Cyberstep Attention plz

PostPosted: 15 Jun 2015, 19:42
by Takoyaki
Tillika wrote:Coins finally came at 2 this morning

Great! :)
We are sorry for the inconvenience! ヽ( ̄д ̄;)ノ