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PLEASE HELP ME!!!!!!! *crying* really scared!

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PLEASE HELP ME!!!!!!! *crying* really scared!

Postby xSaiko » 05 Jun 2015, 03:03

Hi, i recently tried to purchase Oc Coins for onigiri, But when i put in all my Billing Info and tried paying it saying "Your card is invalid" Or When i tried again it said "Your not allowed to use this sort of payment" Everything was right & I was paying with my debit visa... I have bought some Oc coins before. So, when i checked the website it said (Please read carefully)

"Some Onigiri Coin purchases and account information changes may have been affected as a result of the instability.
We will send the Onigiri Coin from any impacted transactions as soon as possible."

SO WHAT I NEED HELP IS.. Since i tried it more than once. Will i get charged more... I tried it like 5 times.
And I am really scared that i will get charged A LOT of money.. Please help me... i'd rather terminate my purchase and wait for the site to be fixed & then buy.. I am really scared.
xSaiko
 
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Re: PLEASE HELP ME!!!!!!! *crying* really scared!

Postby Firon » 05 Jun 2015, 04:13

It's probably good to ask here, but just in case, try sending one of these too. Hope it works out :)
IGN: Firon - TS (PC)
Firon
 
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Joined: 29 Jul 2014, 00:45

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

Postby xSaiko » 05 Jun 2015, 04:53

I just send one already thanks ! & If anyone else knows something please let me know !!
xSaiko
 
Posts: 3
Joined: 05 Jun 2015, 02:52

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

Postby Miyako Tachibana » 05 Jun 2015, 09:48

xSaiko wrote:I just send one already thanks ! & If anyone else knows something please let me know !!


Some Onigiri Coin purchases and account information changes may have been affected as a result of the instability.
We will send the Onigiri Coin from any impacted transactions as soon as possible.

We are sorry for any inconvenience this may have caused.


If I recall, that time was when the website was having some issues with page loading. I am pretty sure you should be fine with making a transaction.

Perhaps can you try doing Credit, not Debit?
US Onigiri Character:
    Yosh!tsune Lvl 115 Swords
    Myuu Tachibana Lvl 32 Twin Swords
JP Onigiri Character: Tachibana Miyako Lvl 52 Bow
Further preparing for next content~
Miyako Tachibana
 
Posts: 147
Joined: 04 May 2015, 11:38
Location: United States Of Freaking America

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

Postby xSaiko » 05 Jun 2015, 13:33

"We will send the Onigiri Coin from any impacted transactions as soon as possible."

Does that mean It will still waste all my money.... ????
xSaiko
 
Posts: 3
Joined: 05 Jun 2015, 02:52

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

Postby Miyako Tachibana » 05 Jun 2015, 21:51

Miyako Tachibana wrote:
xSaiko wrote:I just send one already thanks ! & If anyone else knows something please let me know !!


Some Onigiri Coin purchases and account information changes may have been affected as a result of the instability.
We will send the Onigiri Coin from any impacted transactions as soon as possible.

We are sorry for any inconvenience this may have caused.


If I recall, that time was when the website was having some issues with page loading. I am pretty sure you should be fine with making a transaction.

Perhaps can you try doing Credit, not Debit?


When I say this, I believe that the only time when transactions were impacted was DURING the actual website issues. Right now, I'm pretty sure you can get OC right off the bat.

Which means, you should be fine. If you already contacted Cyberstep via support ticket, you should be answered rather soon.
US Onigiri Character:
    Yosh!tsune Lvl 115 Swords
    Myuu Tachibana Lvl 32 Twin Swords
JP Onigiri Character: Tachibana Miyako Lvl 52 Bow
Further preparing for next content~
Miyako Tachibana
 
Posts: 147
Joined: 04 May 2015, 11:38
Location: United States Of Freaking America

Re: PLEASE HELP ME!!!!!!! *crying* really scared!

Postby Takoyaki » 07 Jun 2015, 21:41

We are sorry for the inconvenience. You should receive a mail from the support team soon.
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