Bought 100 Coins on PS4, never recieved them.

[Cla The Ninja]

I bought the 100 Coin pack on PSN around 1AM Central Time today. Here we are 12 hours later and I still have not received the coins. I have exited and re-entered the game and shut off and turned on the PS4 multiple times.

How to make the game give me the coins I paid for?

[HelixDraxzonyx]

I was going to say give it a moment, the OC sometimes gets a little delayed, but if it was 12 hours ago then something's gone very wrong.

[Cla The Ninja]

There is something wrong indeed. My bank account has been charged, PSN acknowledges I do indeed have a 100 Coins pack (screenshot from my PS4), and it has been 60+ hours since my purchase. Still no coins in-game.

I received a response from CyberStep support....

We are apologize if your Onigiri Coins is taking longer than usual to arrive. However, please understand that it can take from twenty-four hours to a couple of days for Onigiri Coins transactions to be reflected on your account. This delay depends on the third-party payment method you used at the time of the order.

If you have not received your Onigiri Coins in more than a few days, we highly recommend you contact the third-party payment method to determine if any issues occurred during your order. If you have any other further questions, please feel free to reply to this message.

But this is unacceptable for many reasons.

First off, there is no reason it should take this long. I have NEVER encountered any game that takes days to give you something you pay for. Once the financial account has been charged (aka you have the money)... that's it. There's no more waiting for payment. You have no reason to further delay giving the Coins. If your system can quickly process taking money, I can promise you it can just as quickly process adding Coins to the game account.

Second, there really.... really... REALLY needs to be some kind of warning AHEAD OF TIME that such delays are possible. At no point during my experience in the game's cash shop was I ever told that it could take days before I receive the coins. Yes, consumers should be savvy enough to expect delays of a couple of minutes, but anything over an hour or days... it is definitely the responsibility of the vendor to inform the consumer of such possible delays. At the least, it is just plain and simple good business practice.

Third, it is incredibly shady of them to try to jump straight to avoiding responsibility here without even attempting to investigate the situation. "we highly recommend you contact the third-party payment method to determine if any issues occurred during your order" EXCUSE ME?! Um.... no. All 3rd Parties involved have already fulfilled their end of the process. My bank account handed the money to Sony immediately after purchase, and Sony immediately applied the 100 Coins credit to my PSN account. The only party that is having any issues here is CyberStep.

So CyberStep... I highly... HIGHLY recommend you correct this quickly, and put a better system in place to prevent such issues and have a better policy in place to handle issues that do get through. Such as, putting forth ANY amount of effort in investigating before playing the blame game.

[HelixDraxzonyx]

Actually that depends on the third party payment method. Some of these are quite slow. Some notoriously slow. I don't know which method you used, but I'm guessing it wasn't Paypal? They're usually very quick, taking no longer than 10 minutes. It's also possible that your bank is causing a delay. While they'll display on your account that the money has been taken, it usually takes 3-5 working days for the transaction to actually be completed, depending on the bank and the transaction. If this is the first time you've made an online purchase like this, that can also cause delays as the bank will be investigating the transaction for security reasons, making sure that it legitimately was you making the transaction and not someone whose stolen your card details. As Cyberstep said: be patient. I say as a rule to wait 3 working days, then contact the third party. They'll tell you if there was a complication or not. If it turns out that everything went fine on their end, but you still don't have the OC, then contact CS again.

[DarkSlayer3D]

Yeah I'm having the same issue too. I bought them with 10$ I had in my psn account its been more than 32 hours and nothing.
I contacted customer support oct 8 and they sent me this :

CyberStep Management Team
Oct 9 (1 day ago)

to me
Greetings from the GetAmped2 Management Team.

We have received your inquiry.

We have forwarded your issue to the team in-charge.
Please wait while we are investigating.
Thank you for your patience in advance.

Kind regards,
GetAmped2 Management Team

It started with the onigiri team then the get amped2 team got it now I'm just waiting here for them to answer me.

[Takoyaki]

I apologize for the inconvenience, but there has been some issues regarding the 100 Onigiri Coins pack on the PS4. We are now consulting with the Sony team to resolve the issue to ensure that all of the purchases will be received. All other Onigiri Coins options are operating correctly and are available for purchase.