by Ringo Tarte » 07 Jul 2014, 03:12
Thank you for your replies.
Please note that now our contact page allows you to send out log files to us.
If your client crashes with any error at all, please send the log files to us via the contact form for further investigation.
> I've seen some people having troubles with the bazaar glitching them out and they can't move to another location because of it.
We tried to replicate this issue on our end with no luck. If it is not too much to ask, can you ask the people who received this problem to submit us with their error log, pc spec/graphic card information, and where and how they encountered this issue?
> Also, this one: viewtopic.php?f=10&t=2793 where players are having some texture or whatever it is problem.
We'd like to know which graphics card they are currently using and their PC specs in general, and if they also have the latest graphics driver.
I will post replies to the thread as well for further investigation.
> A recent query about the smelting as well:
> viewtopic.php?f=10&t=2849
> We'd like some clarifications about that smelting issue.
Our apologies for the confusion, please let me explain in detail.
Instead of giving 100% weapon elimination at all time, weapon loss will now only happen when you are trying more difficult, higher-level smelting at a certain rate depending on the difficulty.
You can prevent the loss by using Charms or with the Artisan Option, giving you the options of "take the risk", "spend OC" or to "spend Ryou".
> I've had an issue client wise: viewtopic.php?f=15&t=2812
> I thought I was the only one who had that problem but turned out some players experienced it as well, it's pretty bad re-downloading the entire game (or 73% on my case before) and not all of the players are well aware of this issue so they may not have a back up data.
Sorry that you had trouble with the client. We are assuming that this is an issue which happened due to caches.
Basically the launcher systems used are all the same in both JP and US versions, except for the destination where the patch files are to be read.
For some reason the launcher might have read the cache from the JP version, leading the launcher to download patches from the JP server.
When this happens, as the launcher automatically deletes files which are incorrect or corrupted, it will start deleting all the files from the JP because they are different from the US version.
Until an official fix is announced, what you can do is to try deleting all caches from your IE or browsers.
> Lastly, thoughts on this?
> viewtopic.php?f=10&t=2867
> viewtopic.php?f=10&t=2892 (SupremeTentacle's post)
> It's only the third day of official release and there are already hacks reported to have been seen.
The Lv.1 character was actually one of our GMs who was testing inside the game accidentally leaving his character in the middle of Kyoto.
Sorry that we scared you and everyone. We are currently investigating other reports of alleged abuse and hacking, but we have no update on that at the moment.
Please note that we will eternally BAN anyone who attempts to use any hacking tools on our game. We welcome reports of any suspicious activity or accounts.
Usually our dev team requires a way to replicate an issue on their environment to understand and fix the problem accurately.
By any chance if you encounter problems during your play time, please send us the corresponding .log file, pc specs, and clear description of what you were doing before you encountered the error.
>One thing I'd like to suggest is to put clothes into the Gacha for male avatars that actually look cool. The girl avatars can get dark angel or light angel wings along with various other cool looking things but the male avatars get some bland looking general or weird dragon or other clothing piece that looks like something you could buy with ryou
They will consider this fact for future male avatars. Thank you very much for the suggestion.
>Bazaar/Trading system
Thank you for your suggestions. I will provide this feedback to the devs but as this is a content where many may have their opinion, I believe we should take some time in more discussions before giving our comments.
Any further suggestions are of course more than welcomed.
>How about more than a 10 min warning on maintenance doing a dungeon 14 lvls higher than me in kyoto and you guys freaked me out......made it with 2 mins to spare but died twice because of the rush so how about a 30 min warning instead of 10.
Unless the maintenance is an emergency, we will announce the maintenance in game 1 hour before it happens. We are sorry if we caused you any trouble.
>do you have an application or some sort that will automatically check all required files within the game? so that if one file is corrupted it will automatically download the proper file and replace it..
Yes, we do have this function in the current version.
Sorry, I will have to ask you wait a little bit more for other info as I am still in discussions with the devs.