Onigiri management team

[SupremeTentacle]

There are a few of us old timers who have played since the very first closed Alpha test. Trust me when I say the Onigiri team is doing a perfectly fine job right now. The only thing I wish to see more of is just a little update or tweet so we know what they're working on rather than always just giving us a surprise during a maintenance. I know for a fact that at least one GM watches the forums daily, and I know for a fact that CS's customer support is insanely better than some other mmo companies. We used to get little tid-bits of news and sneak peeks at stuff from WEDGE and Zeka but those two have sorta disappeared off the face of the Earth. ):

Speaking of that.

WEDGE's pvp expected time is uh... a bit off ((

[Ryxa]

WEDGE's pvp expected time is uh... a bit off ((

Just a bit. *Pokes at any GM reading this*

[Dark Deceiver]

What are ppl thoughts on them just wanted to know, seeing idk ignore this if you want just want ppls opnion and would you think if they were replaced the game would have more improvement?

Well, for starters, it'd be nice of your post was instantly readable, instead of having to go back and re-read it to understand what was just said.

They're doing a fine job, a lot better than other MMO management teams I've had the unfortunate luck to meet and play under. I have no issues with them. They're competent, and know what they're doing, that's all I could ask for.

[Calimero]

Seriously Zoriyatsu, you are way too harsh. I think too that they are doing a fine job and that they care about the game and the players, way more than what i have seen on other f2p games.

One of the big things i appreciate the most is the compensations and all the apologizing they make by themselves, like todays 4 days boost, when there is a problem happening. On my previous corean games, if there was a problem, they werent making excuses at all, you were not getting any compensations at all, and all the irl money you did loose during the problem if cash shop items were activated on your character was wasted without them caring for it. It is not rare, even still today, when i go look back at the forums, that people are making rant threads of several pages long about a problem where no compensation was made that did happen months, even years ago. Which make your playerbase angry and ragequitting the game.

I also like the way the game is really currently f2p if you are not in a hurry to reach the max level. Once again on my previous corean games they were always a point when most of the content was denied to you if you were not a cash shop whale, because without spending several hundred dollars/euros per month in overpowered +xx% def/+xx% max hp/+xx% attack items you get one shotted every 3 seconds in pve and pvp while you barely grazed your ennemy.

Also there is many events and additionnal contents added frequently to keep you entertained (on my old game : 2 whole years for a cap raise...), and they seems to listen to the suggestions we are making.

If you really think they must be fired, then you probably have seen nothing on what was going on on other games. For my part i like what i have seen so far and i am gonna keep playing Onigiri.

Now if we were getting the possibility of customizing our keys (i think they are working on it judging at the keyboard screen in the options) so that i can tell an azerty keyboard user friend of mine that he can try the game again, and if they could add some clothes we can directly choose in the cash shop, instead of getting the wrong color in the current system, so that i can give them some money to keep the game open, that would be even more nice.

[Zoriyatsu]

Exxactly how is the CS customer support better then most other mmo's is that reasoning, seeing we are waiting the 1 day for a response other mmo's do that as too and also there is no other means of communication for customer support especially if they do something like close a account which leaves no option for communication with that said customer support there certainly isn't a number to call to better explain what happened if the case is they closed it.

[SupremeTentacle]

Exxactly how is the CS customer support better then most other mmo's is that reasoning, seeing we are waiting the 1 day for a response other mmo's do that as too and also there is no other means of communication for customer support especially if they do something like close a account which leaves no option for communication with that said customer support there certainly isn't a number to call to better explain what happened if the case is they closed it.

>1 day

Honestly, the only company that I've seen answer is one day is OGP... and that's only to VIP members who pay hefty amounts.

If you think 1 day is bad, try waiting 3 months for PWE to respond to what you helpdesk'd.... and then reject your request when another person did the exact same thing and succeeded, because support 37 was a dbag.

[Zoriyatsu]

meh I'm not much a fan of perfect world and also I would never play there games due to them being heavily based cash shop items being way too expensive. tentacle seeing I don't want to bring back old wounds I can say I avoid using cash on publishers like that I also avoid SOE = Sony online entertainment for being the same way. Though the customer support for en masse for TERA online have a way better support in my opinion when it comes to publishers. Though I do understand that my personnel opinion is harsh it not like it's a bad things sometimes individual should hold some negative feedback though I already do agree the game has developed smoothly since the testing days.

[Zoriyatsu]

But from this post I can see alot of ppl still believe in cyberstep so this should make the staff happy so I'm glad to have put this up.

[Dark Deceiver]

Exxactly how is the CS customer support better then most other mmo's is that reasoning, seeing we are waiting the 1 day for a response other mmo's do that as too and also there is no other means of communication for customer support especially if they do something like close a account which leaves no option for communication with that said customer support there certainly isn't a number to call to better explain what happened if the case is they closed it.

I see you haven't had to deal with WoW's management team. Or CoH's. Or PWE's. Or NWN's.

[Zoriyatsu]

Don't make assumptions to conclusions I have played other publisher games just to the point of not having to deal with there support staff though in which cases I have they seems to do well in responding to the issue on hand. Also I would never touch WoW only for the basis is I would never play it when it came out during 2000 century with the runescape and never will.